+ Your Consent

By using our website, you consent to the collection, use and sharing of information as described in this Privacy Policy. By providing us with an email address or telephone number, you agree that we may use your email address and telephone number to communicate with you about our services and select messages from Palm Cove Psychology or its affiliates.

(NOTE: Opt-out options are discussed in the sections entitled “Cookies, Tracking and Internet-based Advertising” and “Newsletter/Press Release Subscriptions.”)

+ Information That We Collect

You may use our website without providing any personal information When you reply to any of our communications with a request, we may need to collect additional information. For example, you may be asked to provide personal information, such as name, email address, telephone number, and demographic information, if you choose to complete any of the online forms used for appointment requests and to provide feedback.

If you submit any personal information to Palm Cove Psychology relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. By submitting personal information, you grant Palm Cove Psychology the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the website.

When visiting Palm Cove Psychology’s website, we collect or receive your personal information in different ways. At times, you may choose what information you want to provide to us but sometimes we obtain information when you browse through our website.

+ Data Security

Palm Cove Psychology is committed to protecting the privacy of the personal information you provide to us via this website. Palm Cove Psychology wants to make sure your personal information remains as secure as possible. Accordingly, we use reasonable efforts to prevent unauthorized access.

Although we work hard to protect your personal information, Palm Cove Psychology cannot guarantee the security of any information you transmit to us through online applications, and you do so at your own risk. Depending on the nature of the inquiry, your communication could be discarded or archived. If you wish, you can contact us instead by telephone at the numbers provided throughout our website.

+ Newsletter/Press Release Subscription

If you wish to subscribe to our newsletters and publications, we collect and store first and last names, email address, and information about how you engage with our content. We may also ask for additional information to send you content that is relevant to your interests. This information is used for distribution purposes. We use third-party service providers (Mailchimp) to help us operate our business and our website or administer activities on our behalf, such as sending out newsletters or surveys.

If you would like to unsubscribe from our email newsletters, please use the “unsubscribe” link at the bottom of every email communication or you can visit our subscription preferences center or click the “unsubscribe” or “manage your email preferences” link in the email you have received.

+ Cookies, Tracking, and Internet-based Advertising

This website works with third-party products or services (“Service Providers”). These include Google, Facebook, and other Service Providers who help us track and analyze visitor activity on the website, measure the effectiveness of our advertising efforts, and support the optimization of our digital marketing campaigns.

The website uses “cookies,” tracking pixels and related technologies. These can be set by Palm Cove Psychology or by our Service Providers.

Cookies are small data files that online services can store on, and retrieve from, a user’s computer or mobile device through the user’s web browser. The information is stored and retrievable either for the duration of a website visit (known as “session cookies”), or until some later point in time set by the website setting the cookie (known as “persistent cookies”).

Examples of information we and our Service Providers collect include how often someone visits this website and what they do while on the website. We and our Service Providers use this information in the aggregate to understand how our visitors as a group use different resources and to help us improve our website. We and our Service Providers also collect information about the activity of individual website users. This information may be used to direct related Palm Cove Psychology advertisements and/or informational content to website users when they visit other websites.

Most internet browsers accept cookies by default, but you can modify your browser preferences to block or restrict cookies if you do not want your web browsing activity tracked. There are a variety of tools publicly available to manage cookies and similar technologies that collect information related to your use of the website. Learn more from (i) the Federal Trade Commission (FTC) Consumer Information (https://www.consumer.ftc.gov/articles/0042-online-tracking) or (ii) the Digital Advertising Alliance opt-out page (https://optout.aboutads.info/?c=2&lang=EN), which allows users to opt out from receiving interest-based advertising. You have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Palm Cove Psychology does not discriminate against visitors for exercising their rights.

We are not responsible for the effectiveness or compliance of third party opt-out mechanisms or programs. Please note that if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on this website without enabling cookies in your browser but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on the website.

We use web analytics and tag management services and tools provided by Google and other third parties to collect information relating to your use of this website. You can find out more about how Google uses data when you visit our website by visiting “How Google uses data when you use our Palm Cove Psychology sites or apps (https://policies.google.com/privacy).”

Palm Cove Psychology deploys the Facebook Pixel on this website. The Facebook Pixel may enable Facebook to match website visitors with their Facebook User Accounts. You can find out more about how Facebook uses data from our website by visiting “What kinds of information do we collect? Information from Palm Cove Psychology (https://www.facebook.com/policy.php).”

This website is hosted by Squarespace. Squarespace collects certain information when you visit this website in order to run this website, and to provide and improve its platform and services. Squarespace analyzes the data in a de-personalized form. You can find out more about how Squarespace uses data from our website by visiting “How Squarespace uses data when you use our Palm Cove Psychology sites or apps (https://www.squarespace.com/privacy).”

Our Service Providers may acquire additional information about your activity on our website, including pages you visit, access times, visit duration, how you arrived at our website and your IP address. An IP address is a number that identifies a device connected to the Internet. For most devices, the IP address changes on at least a weekly basis. Our Service Providers may also acquire device identifiers and specific information about the browser you use. In some cases, this information may be unique to you.

+ How We Use This Information

Palm Cove Psychology uses the information you provide to fulfill online requests, respond to customer service inquiries, or in other ways as required by law.

We may use your information to:

 Help us improve the services we offer

 Personalize your experience and inform you about the treatment/services in which you have indicated an interest

 Provide you services requested in an appropriate and efficient manner, such as a response to an appointment request.

 Tailor digital advertisements or third-party websites based on your interactions on our website

 Operate, protect, improve, and optimize the Palm Cove Psychology’s website and experience, such as by performing analytics and conducting research.

 Respond to your questions and requests and improve customer service

 Administer a promotion, survey, or other site feature

 Communicate changes to our Privacy Policy or terms of use

In some cases, third parties contracted by Palm Cove Psychology may have access to your information to perform a specific task, for example, to send you an e-newsletter.

+ Compliance with Law, Responding to Legal Requests, Preventing Harm, and Protection of Our Rights

We may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary:

 To comply with our legal obligations

 To comply with legal processes and to respond to claims asserted against Palm Cove Psychology Group, PLLC

 To respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability

 To enforce and administer our Terms of Use, our payment terms, or other agreements

 To protect the rights, property, or personal safety of Palm Cove Psychology Group, its employees, its users, or members of the public

Where appropriate, we may notify you about legal requests for your information unless:

 Providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; or,

 We believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Palm Cove Psychology Group’s property, its users or Palm Cove Psychology’s website.

+ Users in the European Economic Area (EEA) and Switzerland

European Economic Area (EEA) or Switzerland residents are entitled to the rights under Chapter III of the EU General Data Protection Regulation (GDPR) or Section 2 of the Swiss Federal Act on Data Protection with respect to the processing of personal data, which includes the right to access, rectify, and request erasure of personal data. Please contact us at info@palmcovepsychology.com with your request. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you.

+ Third-Party Vendors/Content Providers

Palm Cove Psychology shares information with third parties, including as required by law or in order to provide the services requested. Palm Cove Psychology engages reputable third-party vendors to help us manage this website, provide content and information, and interact better with our clients and visitors. We do not control, supervise, or respond for how third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.

+ Business Transfers or Company Changes

If the ownership of Palm Cove Psychology changes or we need to transfer assets relating to this website to a third party, we may transfer your personal information to the new owner. Your information would remain subject to the promises made in the applicable Website Privacy Policy unless you specify otherwise.

+ Online Surveys

Occasionally, we may request feedback on this website to better understand how we can improve what information we present and how we present it. These surveys do not ask questions that could personally identify you. We may ask for contact information to follow-up, but you can decline to provide that information. Information that you provide in a survey may be shared with employees or third parties to aggregate the data.

+ Email Information

Please do not provide personal information via email to Palm Cove Psychology unless it is through a secure channel (these will be marked, as secure online forms, for example). Remember that email messages, unless encrypted while in transit, can be viewed by other Internet users. If you have personal information to communicate, please use the appropriate secure online form or contact the necessary party using traditional means such as phone or mail.

If you receive an email that looks like it is from Palm Cove Psychology and asks for your personal information, do not respond. This may be a scam or “Phishing” email intended to steal your information. Palm Cove Psychology will never request your password, username, credit card information ,or other personal information through email.

+ Links to External Websites

This online Privacy Policy applies only to this website. This website contains links to other websites, outside of Palm Cove Psychology. Please be aware that this Privacy Policy does not apply to those websites. We encourage you to read the Privacy Policy on any other websites before providing them with personal information.

Certain interactive client applications may be linked to this website as a convenience for you. If you choose to utilize a specific client application, please be sure to read the Privacy Policy associated with the application. Palm Cove Psychology offers clients secure electronic messaging through the Client Portal, is an example of such a client application.

+ Blog Comments and User Content Posted to the Website

If you post any comments or user content on this website, you should be aware that any personally identifiable information you choose to provide there may be read, collected, or used by other users of the website, as well as other third parties. We are not responsible for the information you choose to submit in these forums. We cannot guarantee that other users have not made copies of and/or will not use such information outside of the website. We are not responsible for information you choose to post in this forum.

+ Social Media

This website provides users the opportunity to interact and post content through various social media sites including, but not limited to, Facebook, Google+, and Instagram. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the website domain. Each social media site has its own privacy policies which may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post in this forum.

Our site also includes Social Media Features, such as the Facebook button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third-party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing it.

+ Children’s Guidelines

Our website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on our website. Palm Cove Psychology does not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website or on or through any of its features/register on the website, use any of the interactive or public comment features of this website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. The Children’s Online Privacy Protection Act of 1998 (COPPA) and other laws have been established to protect the privacy of minors and we abide by all federal and state laws and guidelines regarding youth privacy. If you believe we might have any information from or about a child under 13, please contact us.

+ Your Rights

You may exercise any of the rights applicable to you, which are described in this section, by sending an email to info@palmcovepsychology.com. Please note that we may ask you to verify your identity before taking further action on your request.

You have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Palm Cove Psychology does not discriminate against visitors for exercising their rights.

If we process your information based on our legitimate interests or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.

+ Changes to This Policy

Palm Cove Psychology has the right to change or update this Website Privacy Policy from time to time without notice, so please review it periodically to keep informed of any changes. If you have questions about this Privacy Policy or concerns about how we collect, use or protect your personal information, please contact us as listed below.

+ Contact Us

If you have questions about this Privacy Policy or concerns about how we collect, use or protect your personal information, please contact us at:

Palm Cove Psychology Group, PLLC 1500 Gateway Blvd., Ste 220 Boynton Beach, Florida 33426 Phone: (561) 903-0078 Email: info@palmcovepsychology.com